Frequently Asked Questions

Due to the Autism and ADHD focused nature and online delivery format of our assessments, we do have some unavoidable limitations on the type of clients that we are able to work with. Unfortunately, we are unable to provide the type of assessment services that would be legally and ethically appropriate for individuals with more complex mental health backgrounds. Examples of complex issues that would block us from being able to provide services include:  current substance use challenges, any recent suicidal ideations or attempts, any past incidents of psychosis, any history of mental health related hospitalizations, previous diagnoses or suggestions of BPD, traumatic head injuries etc. We will provide all potential clients with a client suitability form to complete as part of the new client registration process and will be able to confirm the client suitability for our services only upon the return of that form.

Not Long! We regularly update our current waitlist times on the landing page of our website. The entire process is then completed within a few weeks time.

We at the Neuro-Divergent Team do not require a referral. However, while rare, some insurance providers do require this so please check with your insurance provider if you are unsure.

Yes. All diagnoses are made by Dr. Morgan, a Doctor of Clinical Psychology, who is fully licensed/registered to perform psychological assessments and make diagnoses in both BC and Ontario. Our process uses industry-leading testing tools and systems in compliance with current DSM-5 requirements. Our assessment reports meet all provincial, federal, workplace and educational institution requirements in regards to assessing for and diagnosing ADHD and/or Autism.

Yes. If a diagnosis is made, Dr. Morgan will complete all necessary workplace and/or educational forms, free of charge, as part of our continuing post-diagnosis support services. 

The last section of your diagnostic report is a recommendations section specific to you, with suggestions and resources for next steps in your personal and work life. You also have the opportunity to enrol in our one-on-one or group coaching services for ongoing support. 

Yes, but not through the Neuro-Divergent Team. Dr. Morgan offers assessments to children in Ontario only, in partnership with a few clinics located in the GTA. See https://aaapsychology.com/locations and contact the clinics directly for more information.

An important part of our comprehensive assessment process is gathering questionnaires and interview data not just from you but also from another person who knows you well. This provides us with vital information from another perspective. Your secondary responder will be emailed questionnaires to complete and asked to participate in a 2hour zoom interview. A Secondary Responder is a parent, partner, sibling, other relative or long-time friend – basically anyone who knows you really well and for a significant period of time.  

We do not have physical offices. We provide online assessment services to adult residents of Ontario and British Columbia. All of your interviews will be conducted via private meeting room in Zoom. 

Our preferred method of payment is e-transfer but arrangements to pay by cheque can be made upon request. We do not directly bill insurance companies and are unable to accept credit cards.

No, we are unable to bill insurance companies directly so you will need to submit your invoice for reimbursement following payment.

We send out only one invoice for your assessment on the Tuesday of the week before your feedback appointment. 

The invoice is for the assessment in its entirety but it is a very detailed invoice with all the information your insurance company needs, including the date of each appointment, hourly rate, Dr. Morgan's license numbers, company address and phone number, etc.

You will receive your receipt the Tuesday after you have paid in full. This is the document you can send to your insurance company for reimbursement.

We do not accept credit cards - we accept payment by e-transfer.

Payment is due in full before your feedback appointment. 

 Payment is due in full prior to the report being released. Individuals typically pay via e-transfer the week prior to the feedback meeting so the report can be sent to them directly afterwards.

No. We are unable to accept any credit card payments. E-transfers are the method of payment that we accept. 

Check with your provider to see if you have coverage for psychological services. Many extended health plans will cover from $800 - $5000 per year for psychological assessment services. Be sure to confirm that they cover assessment costs and check if they have any hourly or daily/per session billing amount limits.  We do not bill insurance companies directly - it is the clients’ responsibility to submit their receipts for reimbursement. 

Yes. Your Secondary Responder can submit the receipt associated with their 2hour interview session to their own insurance provider under their name.

Most insurance companies do not require estimates. If your provider requests an estimate, please email Sandra at admin@neuro-divergent.com.